The Graphics card model combined with the computer model is not certified: There are two main cases where SOLIDWORKS may crash because of Graphics Card issues:ġ. Possible issues with Graphics card model and drivers with your computer model You only have to fill a few fields (Computer Vendor, computer model, graphics card model, SOLIDWORKS Version and the operating system) to run the check and see the list of certified model and drivers for your graphics card and your computer model. SOLIDWORKS provides an easy way to check it out on their website. How to check if you have the correct graphics card drivers? Then I had discussions internally with our Support team, and their first suggestion, after checking the CUSTOMTOOLS log file, was to verify that my graphics card drivers were up-to-date and most importantly certified by SOLIDWORKS. First I started to worry that CUSTOMTOOLS was the root of all those crashes… as the CUSTOMTOOLS Customer Experience dialog appeared after SOLIDWORKS had crashed.
Soon after that, I started to experience a lot of crashes.
Recently I upgraded to SOLIDWORKS 2019 with a brand new laptop as well. Make sure that your graphics card model and drivers are certified by SOLIDWORKS 12:00 am (CET)
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